Privacy Policy

Effective date: November 5, 2025

This Privacy Policy explains how Stokin Wholesale ("the app," "we," "Stokin") collects, uses, and protects personal data of users ("you," "user"). By using the application, you agree to this policy.

1. Information We Collect

We may collect the following types of information:

• Registration details: name, surname, email address, phone number, company/store name, and address.
• Account and payment details: billing address, order history. Sensitive payment data such as credit card numbers are processed via third-party payment providers and not stored directly by us.
• Inventory and product data: product codes, stock quantities, prices, and product descriptions.
• Transaction data: order history, returns, stock transfers, and timestamps.
• Device and usage data: IP address, device type, operating system, app version, cookies, and usage analytics.
• Communication data: support requests, feedback, and survey responses.

2. How We Use Your Information

Your data may be used for the following purposes:

• To provide and manage services, orders, and stock updates.
• For billing, payments, and financial reporting.
• To deliver customer support and handle requests.
• To improve app performance and user experience.
• To comply with legal obligations and prevent fraud.
• To send product updates, offers, or notifications (with your consent).

3. Legal Basis for Processing

We process personal data under the following legal bases:

• Performance of a contract (e.g., fulfilling orders, invoicing).
• Compliance with legal obligations.
• Legitimate interests (service security, fraud prevention, improvement).
• Consent (e.g., marketing communications).

4. Cookies and Similar Technologies

The app may use cookies, local storage, and similar technologies to collect statistics, manage sessions, and remember preferences. You can control cookie settings from your device or browser. Disabling cookies may limit some features.

5. Information Sharing

Your information may be shared under these conditions:

• With authorized third-party service providers (e.g., payment processors, cloud services, email providers) who access only the data necessary to perform their tasks.
• When required by law or official authorities.
• During a merger, acquisition, or asset sale, under appropriate confidentiality protections.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. Data may be kept longer to comply with legal requirements or resolve disputes. Once retention is no longer required, data will be securely deleted or anonymized.

7. Data Security

We use appropriate technical and administrative measures to protect your data from unauthorized access, disclosure, or alteration. These include encryption, access control, and internal security policies. However, no method is completely secure. In the event of a breach, we will notify affected users and authorities as required by law.

8. User Rights

Users have the right to:

• Request access to their personal data.
• Request correction of incomplete or inaccurate data.
• Request deletion of data (right to be forgotten) unless legal obligations require retention.
• Request restriction of processing under certain conditions.
• Request data portability in a suitable format.
• Withdraw consent for marketing communications.

Requests can be sent to [email protected]. Verification of identity may be required.

9. Users Under 18

This application is intended for users aged 18 and above. We do not knowingly collect personal data from individuals under 18. If it is discovered that a user under 18 has registered or provided personal data, it will be deleted or anonymized after verification. If you believe we have data from an underage individual, contact us immediately. Additional verification may be required for legal compliance.

10. Third-Party Links

The app may contain links to third-party sites. When you follow these links, you are subject to their privacy policies. Stokin is not responsible for third-party data processing practices.

11. Policy Updates

This policy may be updated periodically. In case of significant changes, users will be notified through the app or by email. Please check the effective date above for the latest version.

12. Contact

For any privacy-related inquiries or requests, contact us at:

Email: [email protected]
Address: Company address (add if applicable)

This document is for informational purposes only and does not constitute legal advice. For specific requirements or local law compliance, please seek legal counsel.